Within 15 days
Free return within 15 days of delivery.
Returns & refunds
Return a product, simply
Defective item or changed your mind? Follow these steps from your account to request a return and get your refund.
How it works
- 01
Sign in
Sign in to your account — or create one with the e-mail you used for your order.
- 02
Open your order
In “My orders”, open the delivered order in question (return within 15 days).
- 03
Select & photograph
Pick the items, state their condition and add photos — they speed up the review.
- 04
Choose the return method
Free prepaid label or ship it yourself. A defective product is always free.
- 05
Track & refund
Follow the status in your account. The refund follows once we receive and inspect the parcel.
What can be returned
Right of withdrawal
14 days to change your mind, under EU law.
Defective product
No time limit: free return and full refund.
Frequently asked questions
How long do I have to return an item?
15 days after delivery for a commercial return, or 14 days under the right of withdrawal. Defective items have no time limit.
Is the return free?
Yes for defective or damaged products via the prepaid label. For a simple change of mind, return shipping is at your expense if you don't use our label.
When will I be refunded?
After we receive and inspect your parcel, within 3 business days. Your bank may take 5 to 10 days to show it.
Do I need an account?
Yes, returns are managed from your account. Create one with your order e-mail to attach the order automatically.
Why are photos required?
Photos let us assess the condition before shipping, avoid unnecessary costs and process your request faster.
Ordered without an account?
Create an account with the e-mail you used for your order: it will be attached automatically and you'll be able to manage your return.