FAQ
Where are your medical equipment products shipped from?
Our BORNOVA products are shipped directly from our warehouse, while other products are shipped directly from the manufacturers.
Is hand clean hand sanitizer gel safe?
To be safe, a hand sanitizer should be alcohol-based, containing at least 60 percent ethanol, also known as ethyl alcohol. Methanol, according to the FDA, “is not an acceptable active ingredient for hand sanitizer products and can be toxic .
Do you ship to all countries in Europe?
Yes, we ship to all countries within the European market.
How long does delivery take for BORNOVA products?
Delivery for BORNOVA products usually takes 3-5 business days depend on the country.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email.
What are your shipping costs?
Shipping costs vary based on the product and destination. Detailed shipping costs are provided at checkout.
Do you offer free shipping?
We offer free shipping on orders over a certain amount. Please check our website for the latest offers and minimum order requirements.
What is your return policy?
We accept returns within 14 days of purchase for most products. Please refer to our return policy page for specific details.
How do I initiate a return?
To initiate a return, please contact our customer service team with your order details.
Can I cancel my order after it has been placed?
Orders can be canceled before they are shipped. Please contact our customer service as soon as possible to request a cancellation.
Are your products covered by a warranty?
Yes, most of our products come with a manufacturer's warranty. Please check the product details for warranty information.
How can I contact customer service?
You can contact our customer service team via email or phone. Our contact details are available on the Contact Us page.
Do you provide technical support for your products?
Do you provide technical support for your products?
Are your medical equipments certified for use in Europe?
Yes, all our medical equipment products are CE certified and comply with European regulations.
Can I get a discount for bulk orders?
Yes, we offer discounts for bulk orders. Please contact our sales team for more information.
Do you offer financing options?
No, we don`t offer financing options.
What payment methods do you accept?
We accept major credit cards, PayPal, and bank transfers.
How do I know if a product is in stock?
Product availability is indicated on the product page. If an item is out of stock, it will be clearly marked.
Can I pick up my order from your warehouse?
Currently, we do not offer a pick-up option. All orders are shipped directly to the provided address.
What should I do if I receive a damaged or defective product?
If you receive a damaged or defective product, please contact our customer service team immediately for assistance.
Do you offer a guarantee on the accuracy of your medical equipment?
Yes, all our medical equipment is tested for accuracy and reliability and comes with a guarantee. Specific details can be found in the product description.
Can I place an order without creating an account?
Yes, you can place an order as a guest without creating an account, though creating an account can provide a better shopping experience.
What should I do if I forget my password?
Click on the "Forgot Password" link on the login page and follow the instructions to reset your password.
How do I know if my order has been processed?
You will receive an order confirmation email once your order has been processed. You can also check your order status by logging into your account.
Do you offer special promotions or discounts?
Yes, we regularly offer promotions and discounts. Please sign up for our newsletter or check our website for current offers.
Are your products environmentally friendly?
We are committed to sustainability and many of our products are designed to be environmentally friendly. Specific details can be found in the product descriptions.
Do you offer training for using the medical equipment?
Yes, we provide training resources and support for using our medical equipment. Please contact customer service for more details.
Can I request a quote for a specific product?
Yes, you can request a quote for any product by contacting our sales team with the product details and quantity required.
What are the business hours for your customer service?
Our customer service team is available Monday through Friday from 9 AM to 6 PM CET.
