Shipping policy

SHIPPING & DELIVERY POLICY

Last updated: December 2, 2024

This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should therefore be read alongside our main Terms.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

Shipping Fees

We offer shipping at the following rates:

  • Shipping Costs: €3.99
  • Free Shipping: Enjoy free shipping for orders over €99.99 within Europe.
    Note: This offer applies exclusively to Bornova branded products.

For Other Products

  • Processing Time: Orders are typically processed within 1-3 business days.
  • Shipping Time: Delivery usually takes 4 to 12 business days, depending on your location.

All times and dates provided for the delivery of products are estimates only and are given in good faith.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more details, refer to our Terms.

DO YOU DELIVER INTERNATIONALLY?

We offer worldwide shipping.
Free shipping is not valid on international orders.

For information about customs processes, please email info@bornovagroup.com.

Please note:

  • We may be subject to various rules and restrictions regarding international deliveries.
  • You may be subject to additional taxes and duties over which we have no control.
  • If such cases apply, you are responsible for complying with the laws applicable to your country and for any additional costs or taxes incurred.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason, we will notify you as soon as possible and provide a revised estimated delivery date.

For EU and UK consumers: This does not affect your statutory rights. For more information, please refer to our Terms.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy.

IMPORTANT CONSIDERATIONS

  • Circumstances beyond our control (e.g., natural disasters, holidays, weather conditions, etc.) may cause shipping delays.
  • While most packages arrive on time, unforeseen events experienced by carriers may occasionally cause delays.
  • We cannot guarantee exact delivery times, and responsibility for delivery issues lies with the shipping company.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

  • Email: info@bornovagroup.com