Shipping & Delivery Policy
Last updated: December 2, 2024
This Shipping & Delivery Policy forms part of our Terms and Conditions ("Terms") and should be read in conjunction with them.
Please carefully review this policy when purchasing products from us. The terms outlined below apply to all orders placed with Bornova SAS.
Shipping & Delivery Options
Shipping Fees
- Standard Shipping: €3.99.
- Free Shipping: Free shipping is available for orders over €99.99 within Europe.
Processing and Shipping Times
- Processing Time: Orders are typically processed within 1-3 business days.
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Shipping Time: Delivery usually takes 2 to 7 business days, depending on your location.
- Estimated delivery times are provided in good faith and may vary.
Shipping Regions
We currently only ship within the EU.
If you are located outside the EU, you can contact us at info@bornovagroup.com to request a quotation for worldwide shipping. While we primarily ship within the EU, we are happy to discuss international shipping options on a case-by-case basis.
Delayed Deliveries
If your order is delayed, we will notify you promptly and provide an updated delivery estimate.
Returns & Refunds
If you have questions about returning your order, please refer to our Return Policy.
Important Considerations
- Uncontrollable Circumstances: Natural disasters, public holidays, severe weather, or other unforeseen events may delay shipping.
- Carrier Issues: While most deliveries are on time, carrier delays may occur.
- Delivery Responsibility: We do not guarantee exact delivery times, and shipping delays caused by carriers are outside our control.
Contact Us
If you have any questions or require assistance, please contact us at:
Email: info@bornovagroup.com
We are here to help with all your shipping and delivery inquiries!